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FAQ
Frequently Asked Questions (FAQ)
Find the answers you need, quickly and easily.
Accepted Payment Methods and Sales Taxes
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we offer the convenience of payment through PayPal, Personal Checks, Money Orders, International Wire Transfers, and Western Union.
For orders within the State of California, where our headquarters are located, we are required to collect sales tax.
International Orders
No, our international shipping charges do not include taxes or duties. To understand these charges better, we recommend reaching out to your local customs office. If you decide to refuse the delivery, you’ll be responsible for the original shipping costs, duties, taxes, and customs charges incurred, as well as the return shipping costs. These amounts will be deducted from your refund. Please note certain products are not allowed to be shipped internationally, Simply reach out to us at [email protected], and our team will swiftly guide you through the process of placing an international order.
Price Matching
Yes, we provide price matching. For specific details, please contact us directly.
Shipping and Handling
We offer free standard shipping and handling. Your order will typically be delivered within 3 to 5 business days. Our shipping partners include USPS, FedEx, and UPS. Kindly note that we do not ship orders during weekends and holidays. We also offer shipping to PO Box and APO/AE addresses.
Order Tracking
Once your order is shipped, you’ll receive an email containing the tracking information. To view tracking details, access your complete order history and select the relevant order.
Returns and Refunds
You can return or exchange unopened items within 30 days for any reason. Simply send the items back to us within the specified timeframe, and we’ll refund or exchange your product, deducting the original shipping and handling fees.
While we take great care in packaging your products, damage during transit is beyond our control. If you receive a damaged product, contact us immediately. Retain the original packaging, as carriers might require inspection. Our money-back guarantee applies to one customer and one-time use. Any return credit voids future guarantees. All our products can be returned within 30 days if unopened and in resalable condition, without any restocking fee.
Return Process
Contact us first to obtain a return authorization number. Pack the items securely to prevent breakage during shipment. Indicate your preference for an exchange or refund. Include a copy of the purchase order from your original order, highlighting the items you’re returning. Ship the package using your preferred shipping method (for defects or our errors, obtain return authorization first). We recommend UPS service for returns. Upon receiving the return, we’ll issue a refund within 1 to 2 business days. For further assistance, call us at 1.626.821.0330, Monday to Friday, between 8:30 AM to 4:30 PM.
Competitive Pricing
Competitive rates for value-driven choices.
Free & Fast Shipping
Expedited, cost-free delivery services in USA.
Authorized Distributor
Your trusted source for 100% authentic products.
Dedicated Support
Committed to attentive customer assistance.